Municipal Credit Union
Municipal Credit Union Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Municipal Credit Union has 1.6 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Low interest on loans, Better rate than other banks, Convenient.
Cons: Customer service sucks, Ridiculously long wait time to speak with a customer service rep, Customer service is horrible.Recent recommendations regarding this business are as follows: "Never Bank here!", "Les passing around from agent to agent", "Put a better service", "Don’t use the municipal credit union", "I don’t recommend it because of the lack of locations and the horrible phone customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Municipal Credit Union has 1.6 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Low interest on loans, Better rate than other banks, Convenient.
Cons: Customer service sucks, Ridiculously long wait time to speak with a customer service rep, Customer service is horrible.Recent recommendations regarding this business are as follows: "Never Bank here!", "Les passing around from agent to agent", "Put a better service", "Don’t use the municipal credit union", "I don’t recommend it because of the lack of locations and the horrible phone customer service".
Most users want Municipal Credit Union to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
No Stars!
Preferred solution: An answer. And for them to take derogatory remarks off my credit due to their negligence
User's recommendation: Never Bank here!
Why do I need to pay
Preferred solution: Free access and direct access to customers services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkNot satisfy
Hello, my name is Joseph Hernandez, I am trying to get information about my debit card and I have called the numbers that the card has and I went online, I called all those numbers and at no phone number could I get a representative from MCU, I am not registered in your recognition, for that reason I cannot speak with a representative, in all the numbers that you have for customer service, it is the same recording, in total I could NOT speak with any representative, I believe that the service The customer is rubbish, I'm sorry but that's how I feel, what is written here was through Google Translate, I wanted to know about my debit card if it is activated or not, but as I said before there is NO way to communicate with a representative, the reason I want to speak with one of you is to know if my card is active or not, I say this because I reported my lost card in Dec 2023 and to date I have not received any card, I don't know what happened, I want to know if my card is active or not, thank you and have better customer service, because this has NOT helped me personally, thank you.
User's recommendation: Put a better service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkCard was blocked
User's recommendation: Don’t use the municipal credit union
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get a loan
Preferred solution: A personal loan to borrow
Problem with my credit card
User's recommendation: Les passing around from agent to agent
11/19/2023 mcu atm machine took my 4 four payroll checkes deposited and I transferred some some and my card not returned could not buy my bus ticke to go to Baltimore to see my family for thanksgivin.
Reported death
About my atm card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContact Customer Service
MCU HAS THE WORST CUSTOMER SERVICE!!! Ive trying to contact a rep for four (4) days now!
I received an email with an offer which directed to click a link that doesnt work !!! I copy the link and paste it in a open window to no avail. I called and the wait is outrageous!! They offer to call back but they never did !
I looked for a number on Google and called on Saturday and the guy told me that I needed to call on Monday or make an appointment ! Yet they dont have any branches near me!! Not even in my city!! Right now Ive been on hold for more than 30 minutes !
Of course they are offering to call me back but I already know how that goes! And I have an account with them but I DONT RECOMMEND MCU TO NOBODY!!!
- Offers
- Extremely few locations
Preferred solution: Apology
User's recommendation: I don’t recommend it because of the lack of locations and the horrible phone customer service
On-line problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to a Home Specialist
Preferred solution: The call I was scheduled for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed access to my account
Preferred solution: Recover account number
Deposit a check
- Convenient
- Take too long to transfer funds and too long to clear a check
Preferred solution: Apology
User's recommendation: if you have to deposit a check do not do it at MCU chose another Bank
Problem with automatic deductions
Preferred solution: Someone to help me
Information & payment. Confermation specialist no call
User's recommendation: Make sure u take ur time. Call on weekdays
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Why do you need to speak to them about a card being active? You reported your card lost, so that card is not active and you don’t have you new card yet. So what are you asking about?