I was having trouble signing into my online account to pay my mortgage, so I called to solve the problem and after waiting about 15 minutes I was connected to a woman who obviously thought she was better and smarter than me... don't think so sweetheart.. she was...Read more
Too many times my checking account has been hacked. Last time in June of 2017 somewhere in California they said. I had three new cards sent within two months because of identity theft. I live alone and always had my card at the time of these unauthorized transactions....Read more
My account wasnt updating properly so I contacted them multiple times and each time they've given me the run around. Every number I contacted told me to call the other without resolving my issue. I recently called and waited on hold for about an hour and was told I...Read more
Mcu Bank - Absolutely the worst ever
The customer service is SLOW!!! Both on the phone and in person. Whenever I deal with them I spend at least 3 hours of my day just waiting. The Springfield gardens branch is TERRIBLE! Machines always down and out or slow and all I get are “I don’t knows”. Convenient for location, literally useless in purpose. Can’t wait to leave.
Mcu Bank - Never again
They are the WORST bank I've ever dealt with. They act like your borrowing money from them when you try to get your own funds. They are extremely rude and have nothing named respect or empathy for the said people giving them a job. I never wished for someone or a business to fail but they need to be shut down. I'm pretty sure they are robbing people at this point. Smh
Mcu Bank - No return phone calls
I have tried contacting Gordon Chan on numerous occasions. I have left messages. I have applied for a Home Equity Loan. My situation is somewhat unique and i desire clarification. Mr. Chan seemingly refuses to return my phone calls. Will not offer a courtesy to a member.
Mcu Bank - No experience
I wanted to know if you have youth accounts. I want to open one for my 5 year old boy to save up for college tuition.
I lost my debit card on Saturday & because it happened after 3pm i couldn't speak to a live person til Monday morning. I canceled my card over a recorded service however it wouod be nice if they were 24/7 live customer service rep. Things do happen on weekends. Also...Read more
Today I applied for a loan with mcu 2500.00 of course i was denied, i just don't understand why after being with a bank for 20 years and all your funds go directly to a bank, why is that little amount of money just hard to get you out of a little rut. Most people work...Read more
They ONLY reason I opened an account with MCU was because they sold me on the idea of low interest loans. I've applied numerous times and EVERY time I've been declined. My credits decent even though they claimed they don't use credit reports when considering loans....Read more
Save yourself the time and headache and avoid this bank at all costs. Incompetent customer service, no intrest of helping their customers doesn't even begin to explain it. Very few branch locations and ATMs. I've had money continuously stolen throughout the years when...Read more
I made the error of allowing MCU to be my mortgage lender. Each month and for the last 11 years I go to the branch near me to pay my monthly mortgage. Today, as has happened 4 other times this year, the teller tells me she has to "check on something" and walks away...Read more
They are horrible every *** time theres a probelm with me taking my money out of my account im starting to think they are doing something with my money. Also everytime i select an account to withdraw money its always says invalid ... ive been inside mcu which everyone...Read more
I had them for 3 years and now i hate them. Don't fall for the credit union scheme. You are better off with a bank. I charge over $500 in fees. I didn't 2 months trying to get them to stop payment on some companies going to my account. They won't stop them but they...Read more
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