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Mcu is the worst bank IN THE WORLD. Their rates are good but the customer service make it not worth it.

I currently have a car loan with them. I received the details of the loan in the mail. There was a mistake with the numbers so it would have taken me 2.5 years to pay off a 5 year loan. No big deal mistakes happen.

I went to the branch located on 149th st and courtlandt ave. I figured easy mistake easy fix. Boy was i ever wrong. I waited 1 hour to be called just for them to say they can't help me and they have to send me to the back.

I asked the lady that tried to help me how long do you think it might take because I'm parked under the meter. I got a lot of attitude after that and I spoke to her peacefully and respectfully. Every question after that even how to get new atm card came close to an argument. I'm not trying to argue with anyone.

My wife and two kids were with me. I just want to take care of my business and leave. I waited about another hour later I started to get aggravated but kept my cool. The meter was about to expire and my family was getting hungry.

At that point I called the mcu contact center and they took care of my problem within 3 minutes while I wait 2 hour at this branch for nothing. I was surprised because calling mcu is usually hassle because you have to wait about 20 minutes for someone to tell you to go to a branch location because they can't help you. I guess I got lucky. Its usually hit or miss with either the branch out the call center and its usually miss.

I always dread having to go MCU for anything.

The employees have big issues. If you don't like working with people then you should find a job that you don't have to like a sewer worker.

Location: Wyandanch, New York

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