Incident 1: I was our of town, 4th of July weekend and my card did not work, after 15 minutes on hold and rep. obtain my informtion, after the vetting she informed me she cant help, i would have to call back on the next business Day, which was 4 days away. The commi
Incident 2: I was on hold for 26 minutes, after confirming information the line was disconnected. I called back #2
Same day on hold for 20 minuted and disconnected, i requested the transfer number and the rep was rude. #3
Now I am on hold for the auto informed 30 minute wait.
Really I am lost in regards to proper costumer service.
This person wrote the review because of poor customer service at Mcu Bank. Reviewer claimed that he or she wants Mcu Bank to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.